Citrine Joy Gold Necklace

We accept returns on unworn or unused items with the exception of custom pieces, custom mala necklaces and chakra hangings.

Contact us via email at customercare@fierceforwardjewelry.com within 7 days of receipt (based on USPS timestamp date received) to get a return authorization. Returns have to be sent back within 14 days of receipt to receive a refund otherwise a store credit will be issued. Customers are responsible for all shipping costs.

If the item(s) and packaging materials are not returned in their original condition, the customer is responsible for any loss in value and will receive a prorated credit. If the item(s) are returned in perfect condition along with all packing materials, you'll be issued a full refund to your original payment method less the initial shipping cost. Please allow 3-4 business days for processing of your refund. 

If you are returning an order that included a free gift(s) with purchase, we require that the free gift(s) is returned as well. If the free gift(s) is not returned with the order then we will adjust the return amount in retail dollars of the gift(s). 

Exchanges

You may exchange unworn or unused items within 7 days of receipt (based on USPS timestamp date received). Please contact us at customercare@fierceforwardjewelry.com to get an exchange authorization. Exchanges have to be sent back within 14 days of receipt. We will not accept exchanges on custom pieces, custom mala necklaces & chakra hangings. Customers are responsible for all shipping costs. Customers are responsible for all shipping costs. 

Items must be received back to us in the original packaging and condition. If the item(s) are not returned in their original condition, the customer is responsible for any loss in value and will receive a prorated credit toward the exchange. Please allow 3-5 business days after the exchange has been returned to us to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer. 

Unless otherwise noted our lead time to process orders time is 3-5 business days not including weekends. This does not include shipping time. Estimated delivery times for US based customers are as follows:

USPS First Class standard shipping: 2-5 days.  

USPS Priority shipping: 2-3 days & includes insurance 

You will receive a shipment confirmation email with tracking. Once your package is dispatched, we are no longer responsible for packages in transit.

Please make sure your shipping address is correct. If your order has been shipped to the incorrect address, I cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer.

If your package is lost or stolen in transit please contact your local Postal Office so they can try to locate it. 

Non US customer orders are shipping via USPS International Package Service. Delivery typically takes 6-10 days but it can be longer. We are unable to track packages for non US customers. International customers are responsible for any import taxes and duties. We are are not responsible for any delays that may occur in customs. If your country is not listed and you would like to place an order, please contact us at customercare@fierceforwardjewelry.com 

Cancellations or order changes must be made within 48 hours of when the order was placed. Please contact us at customercare@fierceforwardjewelry.com or through online chat. 

We take great care to prevent any damage to your order during transit. In the unlikely event that it does arrive damaged contact us at customercare@fierceforwardjewelry.com within 24 hours of receipt. 

We recommend shipping to a secure, attended location and making sure your address is entered correctly when you place your order. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, the customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer

 
Jewelry that is gold fill or sterling silver is the most durable and long lasting. Just like plated jewelry it is still best to store them in a dry area away from sprays, oil and other elements. Avoid exposing plated jewelry to water, perspiration, sprays, oils, lotions, and tanning products. These are known to tarnish jewelry faster. Each one of us is unique and your personal body chemistry + PH levels can affect how quickly plated jewelry will wear or tarnish.

Clean your gold filled jewelry with warm water and pat dry with a soft cloth, never rub. Polish your sterling jewelry with a jewelry cloth when needed.

Most of our chains are delicate and beautiful but care must be taken to not stretch, yank or pull on them. We recommend never sleeping in any jewelry as it can snag and cause damage. Our beaded bracelets are made with high quality stretch cord but care must be taken to not over stretch or snag them as they are not impervious to breaking. 

We try to photograph and describe all our items to the best of our ability. Please read the listing information carefully. Should you have any questions that are not covered on the listing, please contact us through online chat or at customercare@fierceforwardjewelry.com

Please note that charm shape, size & font can vary with each intention. Bead, gemstone and crystal shade, size, color and pattern may vary since they are natural materials & no two are alike.  

We do offer repairs on jewelry purchased for up to one month after delivery. The repair cost will vary based on the repair needed. The customer is also responsible for paying for return and outgoing shipping of the repaired item. Please contact us at customercare@fierceforwardjewelry.com to initiate a repair request. 

CUSTOM ORDERS

We are happy to talk to you about creating custom pieces. Please contact us at customercare@fierceforwardjewelry.com. During large sales (such as Black Friday) we are unable to accept order customizations.

We offer wholesale and would love to partner with you! Please contact us at customercare@fierceforwardjewelry.com